Privacy Policy
Last updated: [insert date]
1. Who We Are
Colosseum K9 Ltd (“we”, “us”, “our”) is the data controller responsible for your personal data.
- Company number: 11634285
- Registered office: 11 Forge Mill Road, Redditch, Worcestershire, England, B98 8HP
- Email: info@colosseumk9.co.uk (or [insert dedicated privacy email])
- Phone: 0800 009 6420
We handle your personal data in accordance with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
2. The Information We Collect
- Enquiry and quote data — submitted through our “Request Site Cover” form (which appears across our website, including on blog and resource pages): your name, phone number, email address, site postcode, type of site, required timeframe, and any details you provide about your site or security concerns.
- Email and phone enquiry data — information you provide when you contact us directly.
- Technical and usage data — IP address, browser type, device information, and how you use our website, collected via cookies and similar technologies (see our Cookie Policy).
3. How and Why We Use Your Information
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and quote requests | Legitimate interests / steps prior to a contract |
| Providing and managing our services | Performance of a contract |
| Sending marketing communications | Consent, or legitimate interests for existing clients (soft opt-in) |
| Website analytics (Google Analytics) | Consent |
| Advertising and remarketing (Meta/Facebook Pixel) | Consent |
| Legal, accounting and regulatory compliance | Legal obligation |
4. Marketing Communications
We will only send marketing by email, phone or text with your consent, or under the “soft opt-in” where you are an existing customer and we are marketing similar services. You can withdraw consent or object to direct marketing at any time — by clicking unsubscribe in any email, or contacting us at info@colosseumk9.co.uk. A service enquiry alone is not treated as marketing consent.
5. Cookies and Tracking
Our website uses cookies and similar technologies, including Google Analytics and the Meta/Facebook Pixel. Non-essential analytics and marketing cookies and pixels are only set after you give consent via our cookie banner. See our Cookie Policy for full details.
6. Who We Share Your Data With
We may share your data with service providers and processors acting on our behalf (website host, email provider, CRM/marketing platform, IT support, and analytics/advertising providers such as Google and Meta — see [insert list of processors]); professional advisers (accountants, insurers, legal advisers); and authorities or regulators where required by law. We require processors to safeguard your data under written agreements. Some providers (e.g. Google, Meta) may transfer data outside the UK; where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.
7. How Long We Keep Your Data
- Enquiries that do not become customers: [insert retention period, e.g. 12 months]
- Customer/contract records: [insert retention period, e.g. 6 years for tax/legal purposes]
- Marketing data: until you opt out or after [insert period] of inactivity
8. Your Rights
You have the right to: access your data; request correction or erasure; restrict or object to processing; data portability; withdraw consent at any time; and object to direct marketing at any time. To exercise any right, contact info@colosseumk9.co.uk. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Data Security
We use appropriate technical and organisational measures to protect your data. We hold Cyber Essentials certification as referenced on our website.
10. Changes to This Policy
We may update this policy from time to time. The current version is always available on this page.